Below are some common questions we get asked. If you don't find the answer you're looking for, simply send us an email to sales@foxlondon.co
You will receive an automatic email saying your order has been processed. Once the order has been sent to you, you will receive another follow up email with your orders tracking number.
If your item has all tags and labels attached, and still remains unworn, unwashed, unsoiled and is within our 10 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days. Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded. To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us. Sale items are not returnable (for exchange or refund).
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 10 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage. Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced. All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms. Sale items: can be exchanged or refunded via store credit only, if they meet our terms and conditions. Items purchased at exhibitions are non-refundable
Unfortunately, due to high demand for merchandise and availability issues, we do not currently allow this.
We ship all over the world. Please see our rates.
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