Mini Hat Scarves Set
Cashmere hat and scarf for kids
Fur Pom Pom is fully detachable hand washable
colour ways available
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RETURNS POLICY
If the fit is not right, we are happy to accept returns on garments which are unworn and still fitted with the security tags and labels within 10 days of receipt by you. However, this does not comply with bespoke items they are non-refundable.
It is important to be aware shipping costs are not covered by ourselves, so we suggest using your local post office for the best service and tracking number ID.
Our return instructions on the returns sheet enclosed with your delivery make sending it back hassle-free. Make sure you mail your returns back to us within 10 days of receipt. For any reason you don't have this sheet -just send us over an email at SALES@MRFOXSHOP.CO.UK and we’ll be happy to help you.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.
Some items are not eligible for a return or refund, but this is stated on the garment.
Payments will be credited back to the original purchaser’s credit card. Returns for refund are processed within 14-working days of receiving the item. Please note SALE items are refunded via Gift Cards.
Card refunds may take up to 18 business days for your bank to complete, depending on their processing time. This can vary, depending on the bank, so it's advisable to contact them for any further info regarding processing times as we are unable to amend this.
We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing. Credit notes can only be used in our online store.
EXCHANGES
Sometimes the fit isn’t right, and we are happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you except bespoke.
Exchanges take around 2-3 working days to process, plus the delivery time. Please note shipping costs are not covered ourselves when sent back. Luckily, our return instructions on the returns sheet enclosed with your delivery make sending it back hassle-free. Make sure you mail your returns back to us within 10 days of receipt and identify which item you would like replaced.
Mislaid your returns sheet? Don’t panic. Just send us over an email to SALES@MRFOXSHOP.CO.UK Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item. If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at SALES@MRFOXSHOP.CO.UK If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
SALE ITEMS
We can only refund returned sale items by credit note for use on our online store.
2 for £150 deals are not returnable for exchange or refund. £45 sale items are not returnable for exchange or refund. 4 for £350 promos are not returnable for exchange or refund.
LATE RETURNS
We’re unable to accept returns beyond the 10 days of your receipt and anything sent to us after 10 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Or book online with a carrier but ensure you have a tracking number.